Brand Exchange - SWOT
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Brand Exchange

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Brand exchange is a complaints platform through which complaints from consumers are sent directly and free of charge to companies by email and CRM. Fixing the problem becomes a company benefit and customer satisfaction increases.

Additional Details

  • Currency:INR
  • What is the total investment that you have made?: 100000 to 500000
  • What is the total investment that you need?: 1000000 to 5000000
  • The Deal:Equity
  • Strengths:From a technical point of view, the system is 100% ready to go. Every increase in content reduces the marketing effort. Fixed costs and increased profitability. Ready for global: Brand Exchange has been set up in 4 languages ​​(DE, EN, FR, IT). Big data analysis is created for the statistics of consumer behavior with complaints. Use of innovative technology, such as artificial intelligence or machine learning, to improve efficiency and effectiveness. The system offers a range of customizable features, such as workflows and integrations, that allow businesses to tailor it to their specific needs.
  • Weaknesses:Limited resources to compete with established players.
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  • Opportunities:The demand for complaint management systems is increasing, providing opportunities for us to attract more brands and grow business.
  • Threats:Changes in regulations related to customer service, such as requirements for handling customer complaints, can pose a threat to the new business.

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Vikas Saboo

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